These Terms (“Terms” or “Agreement”) regulate the provision of a set of services, particularly, but not limited to the analytical, financial, consulting and other supporting services and software (“Services”), provided by Fuelfinance Corp. (“Company” or “we”) to you as an individual or a legal entity (“You”) through our website available (“Fuelfinance”).
These Terms and any operating rules, notices and policies posted on Fuelfinance, including Privacy Notice, and Scope of Work (“Scope of Work”), which shall be signed between the Parties as determined in Subscription section hereof, constitute the entire subscription Agreement between you and us (individually – «Party» and collectively – «Parties»).
These Terms are effective for you if you signed the Scope of Work on the date when Terms were last updated or later. If you signed the Scope of Work before the date when Terms were last updated, the previous version of Terms of Service is effective for you.
By clicking “I agree with the terms” during your account registration, you make these Terms valid and mutually binding for the Parties.
Also, by such clicking, you declare and warrant that:
Our Privacy Notice for Fuelfinance describes our collection and use of personal data connected to the Services provision.
If you have any questions or comments about these Terms, please contact us.
Account
Filling of Registration Form
Account Registration and Activation
Account Use
Problems with the Account
Subscription
Payments Terms
Refunds
Subscription Change
Subscription Renewal
Fuelfinance Services
Subcontractors Engagement
Services Recordings
Necessary Materials
Short-Term Projects
Intermediate Approval
Transfer-Acceptance Procedure
Services Acceptance Act
Non-compliances fix
Confidentiality
Non-Solicitation
Third-Party Websites and Services
Content and Intellectual Property
Warranties and Disclaimers
Liability
Liability of the Company
Liability of the Verified Client
Liability Terms
Indemnification
Force Majeure
Applicable Law and Jurisdiction
Termination
Termination by the Company
Termination by You
Electronic Notifications
Other Terms
Communication, Questions, and Contact Information
Communication
Questions and Contact Information
In brief:
You may request the provision of the Services by filling in the following mandatory information on the registration page:
You may additionally fill in the information that helps us to draft the best commercial offer and communicate with you, in particular:
After that, we will contact you via the contact details you filled in and provide you with a detailed description of our Services and their provision terms.
If you agree to such terms, we will provide you with a link to your Account specifying the terms of the commercial offer. Please check your email or Messenger for the registration page.
We create an account (“Account”) for you using the information filled in on the registration page or obtained during the negotiation.
By following the link we send, you have to:
The duly made payment confirms the Account activation and provides you with full access to the Services included in the subscription plan.
After the Account registration and activation, you become a verified client of Fuelfinance (“Verified Client”).
The Account is your main working space on Fuelfinance and a tool for interaction and communication with us.
We provide you with access to management systems and messengers logged in with the contact details filled in the Account (including but not limited to Slack, Telegram, WhatsApp) and contacts of the person responsible for your support throughout Fuelfinance use (“Manager”).
At your request or when necessary, we may change the Manager. We will inform you of the change of the Manager 7 days before such changes.
Among the others, through the Account, you may:
You shall not transfer or share your Account and the Credentials with others.
You are responsible for:
If you are aware of or suspect that someone has wrongfully or illegally accessed your Account, please immediately contact us to limit or restore the access.
You can delete your Account or terminate the Services provision at any time. To initiate deletion or termination, please use the relevant functionality of your Account or contact us.
In brief:
During the Account’s registration, you must choose between the subscription for the Services or the support for the short-term projects. When you choose a subscription, we will contact you shortly to sign a Scope of Work with you based on your individual needs. Note that this Scope of Work is an integral part of these Terms, which govern your overall usage of our Services.
Fuelfinance’s subscription plans and the Scope of Work with You contain the following terms, supplementing these Terms, and differ in:
You can learn more about Fuelfinance’s subscription plans here or contact us.
The subscription activation is subject to the full prepayment for the 1st billing period of the subscription.
Unless otherwise agreed in writing, all payments under these Terms shall be processed automatically via ACH. Any alternative payment methods, such as invoicing, must be explicitly approved by FuelFinance in advance.
All subscription fees are exclusive of any applicable taxes, duties, or other mandatory charges imposed by government authorities. You are solely responsible for remitting such charges, where applicable.
Payments may be made through a secure payment link available in your Account. Payment processing may be handled by a third-party service provider. By initiating a payment, you acknowledge and accept that such provider’s terms and privacy policy may apply. FuelFinance assumes no liability for the actions or data handling practices of any third-party payment processor.
You hereby authorize FuelFinance to initiate all payment transactions due under these Terms, including recurring charges, without requiring additional consent for each transaction.
If payment is not received within fourteen (14) calendar days of the due date, FuelFinance reserves the right to immediately suspend access to the Services and delete your Account. If payment remains outstanding after this 14-day grace period, FuelFinance may permanently terminate your subscription and this Agreement without further notice.
7. Refund Policy
All payments made under these Terms are non-refundable, including but not limited to the following scenarios:
As a rule, no refunds will be issued for any unused portion of your subscription.
Exception – Breakout Clause
An exception applies if your subscription includes a breakout clause, and you exercise this right within the first three (3) calendar months of the Agreement. In such case, you may be eligible for a prorated refund of any unused subscription fees for the remaining months beyond the third month.
All refund requests outside this clause are considered on a case-by-case basis at FuelFinance’s sole discretion.
For more information about the refunds, please contact your Manager or contact us.
You can request to change the subscription plan at any time through the relevant functionality of your Account or by contacting your Manager, or by contacting us. Please note that if approved, we will need to sign a new Scope of Work with you.
You will have to pay again if your new subscription plan is more expensive than the previous one. At the same time, if the new subscription plan is cheaper, we do not offer a refund.
Your subscription will be immediately cancelled and the Agreement terminated if you delete your Account or if the relevant payment is delayed for more than 14 calendar days.
The term of the Agreement may be renewed by signing a prolongation agreement to the Scope of Work or by signing a new Scope of Work. The terms and conditions of such a prolongation agreement to the Scope of Work or a new Scope of Work shall be agreed upon by you and us. The subscription fee for the renewed Term of Agreement may be increased by 5-7% unless otherwise agreed by you and us.
In brief:
Optionally, we may provide you with the bookkeeping and other Services on the organisation of the finances if we agree on this matter within your subscription plan or any other pre-agreed and pre-paid scope.
These Services and any related communications with us are not a substitute for and do not include legal, tax, financial, real estate, healthcare, or accounting advice. We are not a public accounting firm.
You acknowledge and agree that for the provision of such Services, you provide us with the necessary extent with rights to use, record, classify, and reconcile your financial transactions and other data to prepare your books.
You agree that any modifications of such Services results made by you or by any third party may cause their inapplicability. To prevent this, you agree to provide us with exclusivity in the matter of such Services provision. Otherwise, we reserve the right to terminate such Services provision without written notice and without refunds.
FuelFinance may deliver the Services directly or through one or more subcontractors, without requiring your prior consent. All subcontractors engaged by FuelFinance are bound by obligations of confidentiality and professionalism consistent with these Terms.
For clients with heightened security, regulatory, or confidentiality requirements, specific subcontractor disclosures and restrictions may be negotiated separately and documented in the Scope of Work or a supplemental agreement.
By using Fuelfinance, you confirm that you are aware of, you give us all necessary legal consent, and have no objection to:
Upon your request, we may:
You can read more about the rules of personal data processing in our Privacy Notice.
At the relevant Company’s request, you shall provide us with (“Necessary Materials”):
You agree to provide us with the Necessary Materials in the manner we specified.
By providing the Necessary Materials, you provide us with the license to use such materials in any manner for the purposes of these Terms.
The deadlines may be postponed for the time you provide the Necessary Materials.
The support services for short-term projects shall be provided after the prepayment receipt.
After the completion of the pre-agreed scope of the Services, you may:
If necessary, we may provide you with the results of intermediate Services for their approval. You have to check such results and either approve them or give us a detailed list of corrections within five (5) business days from the date of their receipt.
The Company may transfer any results of the Services provided (“Deliverables”) as follows:
Some of the Deliverables are not downloadable.
We may send the relevant Services Acceptance Act via email specified in the Account details. In that case, you have to send a signed copy to the Company via email within five (5) business days after its receipt. If not sent, the Services shall be considered as duly provided.
You shall check the Deliverables for compliance with these Terms and Tasks Requirements (if any), bugs, errors, etc., within 72 hours from the moment of their transfer by the Company.
Please, send the duly grounded complaint to your Manager or contact us.
We will inform you of the review results in seventy-two (72) hours. If we find your complaint relevant, we will fix such non-compliance at our own expense within the period agreed.
You agree that we may not fix the non-compliance detected by you if they are caused by:
In such a case, you have to request the additional one-time scope of the Services, and the Company will fix such non-compliance after the full prepayment within the agreed period.
In brief:
During the interaction under these Terms, the Parties may exchange information in any form, the disclosure of which may lead to damages to one of the Parties (“Confidential Information”)
You agree to conclude a separate non-disclosure agreement with us governing the protection of Confidential Information exchanged hereunder.
In brief:
During the Services provision term and within 12 (twelve) months after their completion (or termination), you must not, without our prior written consent, participate directly or via any legal entities you have any corporate rights or are engaged as a contractor or an employee in any “Solicitation Activities” that include:
Suppose there is a reasonable probability that the person in respect of whom you are going to commit the Solicitation Activity is the Special Person; you must request us to clarify that matter.
By using Fuelfinance, you confirm that:
In brief:
Fuelfinance may contain links to other websites and services governed by third parties. Some features of Fuelfinance may be made available or accessed in connection with third-party services or content that the Company does not control.
We are not responsible for the content and services offered through those or any other websites and for any losses, damages, or other liabilities incurred as a result of your use of any third-party websites or services.
You acknowledge that other terms of use and privacy policies may apply to your use of third-party websites, services and content.
In brief:
All materials of Fuelfinance, including text, graphics, information, images, drawings, trademarks, logos, video, sounds, music, software, and other materials (“Content”), as well as copyright and other intellectual property rights to such Content belong to us or is included in the Fuelfinance with the consent of the owner.
The Content, or any elements thereof, may not be used without our prior written consent or the respective owners in any manner not provided for by these Terms.
If you comply with these terms, we grant you a limited, non-exclusive, revocable license, without the right to sublicense and transfer, to:
You may not reproduce, publish, distribute, modify, create or otherwise use the Content for commercial or illegal purposes without our prior written consent.
By leaving feedback and comments on the Necessary Materials, intermediate results or final Deliverables, you grant to us and our subcontractors a free, revocable, worldwide license, subject to the transfer and sublicensing to access, use, copy, reproduce and process such feedback and comments for the provision of the Services.
At the same time, your feedback and comments must be accurate and reliable, not contain obscene language etc.
We reserve the right to monitor your use and change or revoke this license or limit your access to Fuelfinance and Content at any time and without notice.
In brief:
Fuelfinance is provided to you «as is.»
To the fullest extent permitted by law, we disclaim all warranties concerning Fuelfinance, its functionality, and Content, including, without restriction, warranties of fitness for a particular purpose, merchantability, and non-infringement of intellectual property rights of third parties or other rights.
We make no promises or guarantees regarding the accuracy, usefulness, reliability, and correctness of Fuelfinance. We do not warrant that the operation of Fuelfinance will be uninterrupted or secure, that any defects will be corrected, or that Fuelfinance will be free of viruses or other harmful elements.
We do our best to keep your data safe and secure and maintain Fuelfinance functionality. However, Fuelfinance may be unavailable for various factors beyond our control, including emergencies, third-party service failures, hacker attacks, transmission, equipment, or network problems or limitations, interference, signal strength, and may be interrupted, refused, limited, or curtailed.
We are not responsible for data loss or the inability to use passwords or other information for login or identification caused by the above.
In brief:
We shall not be held responsible if any information, materials, or the Content available through Fuelfinance are inaccurate or incomplete or for typographical errors or omissions in the text, price, or other materials.
In no event shall we or our subcontractors or any other team members be liable for any direct, indirect, incidental, special, consequential or incidental damages, including lost profits, loss of data or damage to property, related to the use or inability to use Fuelfinance; for damage caused by the use of information obtained through Fuelfinance, caused by a defect in the Services provided through Fuelfinance, as well as as a result of errors, defects and interruptions in Fuelfinance, even if we were notified of such damage.
The above disclaimer applies to the extent permitted by applicable law.
If we delay the Service provision for more than 14 calendar days due to our (or our subcontractors’) fault, you are entitled to demand our payment of the penalty equal to the price of the unprovided part of the Services. The request for a penalty shall be submitted no later than 1 month from the breach; otherwise, you lose such a right.
We shall not be liable for any results of your application of the Deliverables or other Services resulting in your business activity.
You agree to pay a fine in the amount equivalent to USD 20,000 (twenty thousand) in case of each breach of the Non-Solicitation clause.
You agree that the fine’s payment is made like the subscription payment (via ACH) or due to the decision of the venue authorised to settle the disputes under these Terms.
You agree to be liable for timely and full payment for the Services. We may suspend the provision of the Services after a one-time warning in the following cases:
We may delete your Account if you delay the payment for more than 14 calendar days.
The payment of penalties, fines, or any other sanctions shall not release the breaching Party from the obligation to execute these Terms.
In brief:
You agree to defend, indemnify, and hold harmless us, our subsidiaries, directors, partners, employees, contractors, agents, and other affiliates from and against all claims, responsibility, damages, losses, and expenses, including reasonable legal and accounting expenses, arising from:
We reserve the right to handle our legal defence; however, we see fit, including instances when you indemnify us. Therefore, you agree to cooperate with us to execute our strategy.
In brief:
The Party is released from liability for breach of these Terms if such breach is caused by reasons beyond the control of this Party (“Force Majeure”).
The Force Majeure shall be confirmed by the relevant document (certificate) issued by the authorised body at the Party’s request.
The Party must immediately (and not later than within ten calendar days from the occurrence of such circumstances) notify the other Party of the Force Majeure and substantiate its interference with the performance of obligations under these Terms. Otherwise, such a Party loses the right to refer to the Force Majeure.
Force Majeure automatically extends the term of performance of obligations under these Terms for a period equal to its duration. Force Majeure releases the Party invoking it from the liability for non-performance.
If the Force Majeure lasts for more than 30 calendar days, either Party may initiate the termination of these Terms.
In brief:
These Terms shall be exclusively governed by and construed under the laws of the State of Delaware (the United States of America), excluding its rules on conflict of laws, except for the Non-Solicitation clauses.
The law of England and Wales governs the Non-Solicitation clauses of these Terms.
Except where prohibited by applicable law, you agree that any dispute, conflict, claim, or controversy directly or indirectly arising out of in connection with or relating to Fuelfinance or these Terms, including, without limitation, those relating to its validity, its construction or its enforceability shall be resolved through amicable negotiations directly with the Company following the principles of good faith and cooperation.
If attempts to reach a consensus through the negotiations fail, the dispute shall be settled exclusively by arbitration administered by the American Arbitration Association for final and compulsory arbitration.
The arbitration shall be settled in Philadelphia, Commonwealth of Pennsylvania (the United States of America), by one arbitrator whose decision is final.
In brief:
At any time, we reserve the right at our sole discretion with prior notice to modify, suspend, or discontinue Fuelfinance, the Content, features or offers through Fuelfinance. You agree that we shall not be liable to you or any third party should any of the preceding occur.
We reserve the right to take whatever lawful actions we may deem appropriate in response to actual or suspected violations of these Terms, including, without limitation, the suspension or termination of your license and access to Fuelfinance.
We may cooperate with legal authorities and third parties to investigate any suspected or alleged crime or civil wrong.
In addition to the above-mentioned, we may immediately cancel your subscription, delete Account, and terminate the Agreement without any refunds in the following cases:
If we terminate this Agreement, all permissions and licenses in these Terms will immediately terminate.
You may also terminate this Agreement with us by contacting the Manager or contacting us via the following email: notice@fuelfinance.me.
Please note that we will not be providing you with a refund for our services unless your case is an exceptional case as determined in the Refunds section hereof.
Additionally, if you notify us of Agreement termination in a period which is less than 3 months before termination, you shall be obliged to pay all the subscription fees for the period that is left till the initial term of the Agreement, as determined in the Scope of Work. Such subscription fees shall be due within five banking days after we send you the respective invoice.
If you terminate this Agreement, all permissions and licenses in these Terms will immediately terminate.
By using Fuelfinance and providing us with your contact details, you understand and agree that we may send you the electronic notifications via email and task management systems, messengers, services for the video calls logged with such details, without limitation:
You may unsubscribe from receiving commercial emails from us by following the instructions provided in such emails.
You can read more about personal data processing in our Privacy Notice.
We may transfer our rights and obligations under these Terms to a third party, but this will not affect your rights or our obligations.
At our sole discretion, we reserve the right to modify these Terms. If material changes affect your use of Fuelfinance, we will notify you before the changes’ effective date by sending you a notification. If you continue to use Fuelfinance, you agree to the updated version of these Terms.
If you disagree with the updated version of these Terms, please contact us within 14 days after the changes’ effective date, and we may discuss the cooperation under the exclusive terms.
If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions of these Terms will continue to be fully valid and enforceable.
A printed version of these Terms shall be admissible in judicial or administrative proceedings based on or relating to the use of Fuelfinance to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
You agree to exchange all the documents and information by the contact details specified in the Account, including email or task management systems, messengers, and services for the video calls logged by such details.
In this way, the specific tasks and the complete list of their conditions, requirements, standards, and other necessary terms (“Tasks Requirements”) may be agreed upon.
You may freely communicate any issue regarding the provision of the Services with the Manager.
We are available from 10 AM to 7 PM (UTC+3) from Monday to Friday.
If you have any questions or comments about these Terms or Fuelfinance, please contact us at support@fuelfinance.me.
Fuelfinance Corp.
Address: Little Falls Drive, 251, Wilmington, DE 19808
File number: 6036453
We sincerely ask you to be polite and friendly when communicating, or we will not be able to respond to letters that contain offensive remarks.